General Terms and Conditions of Platform Use

The contractual agreement between the user and Winamax is finalized when the registration procedure is successfully completed or when the user begins to operationally use the available telematic services. These conditions may be updated or unilaterally modified at any time to adapt them to legislative changes, technical evolutions of the site, or changes in the platform's business model. Substantial modifications will be communicated to registered users through the site's official channels or via email; continued use of the services following the publication of the modifications constitutes implicit acceptance of the new terms.

To create a personal account and use the services available on winamax-official.com, the user must strictly meet the following legal eligibility requirements, under their sole responsibility:

Have reached the age of eighteen (18+) at the time of registration.

Possess full legal capacity to act and enter into legally binding contracts under Italian law.

Provide real, accurate, up-to-date, and verifiable personal information throughout the entire registration process.

Register a single gaming account or profile per natural person, with the creation of multiple accounts or the use of fictitious or third-party identities being strictly prohibited.

The user is solely responsible for the custody and confidentiality of their login credentials (email address, username, and password) and is directly liable for all activities, transactions, or operations performed on the site through the use of their profile. Any unauthorized access or suspected loss of credentials must be immediately reported to customer service.

The use of the services is subject to compliance with laws and principles of fairness and good faith. Users are absolutely forbidden from engaging in the following conduct:

Using the platform for illegal, fraudulent purposes, or in violation of anti-money laundering and counter-terrorism financing regulations.

Engaging in collusion practices, manipulation of game software, use of bots or automated programs aimed at altering session outcomes or defrauding the platform and other users.

Uploading, transmitting, or distributing computer viruses, malware, or malicious code capable of compromising the technical integrity of Winamax's network infrastructure.

Assigning, selling, or transferring one's account or the balances contained therein to third parties.

Using credit cards, bank accounts, or payment methods belonging to third parties or obtained illegally to carry out financial transactions on the platform.

Whenever the user makes deposit or withdrawal transactions within the platform, these operations are subject to specific administrative and security checks. Where applicable based on the characteristics of the chosen gaming or betting service, the platform reserves the right to define minimum and maximum limits per transaction and to apply any technical fees for managing financial flows, which will be explicitly indicated to the user before the operation is confirmed.

All fund withdrawals are subject to the successful completion of the identity verification procedure by submitting a valid document, in accordance with current anti-money laundering regulatory obligations in Italy. The platform does not charge interest on funds deposited in user accounts and reserves the right to reverse or cancel transactions in cases of well-founded suspicion of fraud.

The user explicitly acknowledges and accepts that participation in gambling services, betting, or gaming activities available on winamax-official.com involves an inherent risk of financial loss of the money used. As these activities are governed by chance or variables beyond the platform's control, no guarantee is provided regarding the results, odds of winning, or outcome of wagers placed. The user declares to participate in such activities voluntarily and knowingly, fully assuming the economic risk arising from their betting decisions.

All content present within the site winamax-official.com, including but not limited to trademarks, logos, texts, graphics, user interfaces, source codes, software, images, audio and video files, and their structural arrangement, is the exclusive property of Winamax or licensed by the respective rights holders. These elements are protected by Italian and international copyright and industrial property laws.

Any form of reproduction, copying, distribution, modification, publication, or commercial exploitation of such content without the prior express written consent of the legitimate owners is prohibited. The user is granted only a limited, personal, non-exclusive, and revocable license to view and use the site's functionalities for strictly private and non-commercial purposes.

The platform may contain hyperlinks (links) to external websites, platforms, or services managed by third parties. Winamax includes such references solely for the informational convenience of users, but exercises no control and does not endorse the content, privacy policies, or operational practices adopted by these independent providers. Consequently, we assume no responsibility for damages, losses, or disruptions arising from the user's access to or use of external resources.

The services available on the platform are provided on an "as is" and "as available" basis, without any express or implied warranty of continuity, absence of computer errors, or suitability for specific purposes. To the maximum extent permitted by mandatory applicable laws in Italy, Winamax shall not be liable for direct, indirect, incidental, or consequential damages (including, but not limited to, loss of profits, service interruptions, data corruption, or hardware and software malfunctions) arising from the use or inability to use the website.

Furthermore, the platform is not responsible for any delays, omissions, or operational anomalies caused by force majeure, power outages, failures in global telecommunication networks, or union actions and unforeseeable events not attributable to the company's intent or gross negligence.

Winamax reserves the sole right to temporarily suspend or permanently terminate the contractual agreement with the user, proceeding with the immediate closure or blocking of the account, in the presence of one of the following conditions:

Serious or repeated violation of the clauses contained in these Terms and Conditions.

Provision of false, invalid, or unverifiable identification data.

Founded suspicion of fraudulent activities, cyber scams, money laundering, or misuse of the site.

Formal request received from judicial authorities or law enforcement agencies.

Abusive, threatening, or harassing behavior towards platform staff or other users.

In case of contract termination due to violation of terms, the user will immediately lose the right to access the platform and use associated functionalities, without prejudice to the rights to recover legitimate funds not linked to illicit activities, subject to administrative evaluation.

These Terms and Conditions, as well as any contractual or non-contractual relationship arising from the use of the platform, are exclusively governed and interpreted in accordance with the laws of the Italian Republic. For any dispute that may arise regarding the interpretation, validity, execution, or termination of this agreement, the parties undertake to first seek an amicable and amicable solution. If an agreement cannot be reached, exclusive territorial jurisdiction will be devolved to the judicial authority of the competent court in Italy, notwithstanding the mandatory provisions of the Consumer Code for the protection of resident consumers.

For any legal communication, technical assistance requests, malfunction reports, or formal complaints regarding the application of these Terms and Conditions, users can refer to the following operational contacts of the platform:

Indirizzo della sede aziendale: Via della Moscova 18, 20121 Milano, Italia

Reference telephone contact: +39 02 8942 1456

Email address for technical support: [email protected]

Messages received will be handled by the competent internal staff and will receive a response within the technical times necessary to carry out the appropriate documentary and administrative checks.